Return by post

You have 30 days to return your products by post. The items you want to return must be packaged in their original packaging with their labels.

Only new, unworn and clean products will be refunded.

Please find hereafter the new return procedure to be compliant with customs. It also allows us to take in charge all custom fees:

• Go on Sandro-paris.com website https://uk.sandro-paris.com/en/order-details and click on “Return an item”.
• Select the items you wish to send back and print five customs forms.
• On the delivery slip, indicate the reason for the return and insert it into your package.
• Affix the customs forms and pre-paid return label on your parcel.
• Entrust your parcel to UPS (https://www.ups.com/dropoff/).

If you have lost your prepaid postage label, we invite you to download and print it from your order tracking area. You can also contact our Customer Service to provide you with a new one.

t can take up to 10 days for your package to cross the customs and to be delivered to our warehouse. We will process your refund within 14 working days, once we have received your parcel.